Return Policy

Lost Mary Vape stands behind every pod system and disposable vape sold on lostmary-vape.com. This Refund & Returns Policy covers the 7-day satisfaction guarantee, 1-year manufacturing defect warranty, and step-by-step instructions for requesting a return or replacement.

1. Lost Mary Vape Return Policy at a Glance

2. 7-Day Satisfaction Guarantee

Customers who are not fully satisfied with a Lost Mary Vape purchase may request a return within 7 calendar days of the delivery date, provided the following conditions are met:

• The item is unopened and unused, in its original sealed packaging
• The item is in resalable condition (no damage to packaging or labels)
• The return request is submitted within 7 days of confirmed delivery

Approved returns receive a full refund to the original payment method. Refunds are processed within 5–7 business days after the returned item is received and inspected.

3. 1-Year Warranty on Manufacturing Defects

All Lost Mary Vape products purchased from lostmary-vape.com are covered by a 1-year limited warranty against manufacturing defects. This warranty covers:

• Battery failure — Device does not charge or hold a charge under normal use
• Coil / heating element defect — Burnt taste immediately on a new device, no vapor production
• Leaking — E-liquid leaks from a factory-sealed unit (not caused by physical damage or misuse)
• Auto-fire or sensor failure — Device does not activate on draw, or fires without input
• Fullview screen malfunction — Nera 70K display does not function or shows incorrect data
• Pod magnetic connection failure — Pod does not seat properly in the Nera 70K battery unit

4. Damaged or Wrong Items

If an order arrives damaged during shipping or contains the wrong product:

• Contact Lost Mary Vape support within 48 hours of delivery
• Include photos of the damaged item and packaging (or the incorrect item received)
• Include the order number

Lost Mary Vape will ship a free replacement or issue a full refund — customer's choice. Return shipping for damaged or wrong items is covered by Lost Mary Vape.

5. How to Start a Return or Warranty Claim

1. Contact support — Email service@lostmary-vape.com or use the Contact Us page. Include the order number, product name, and a description of the issue.
2. Provide evidence — For defective or damaged items, attach clear photos or a short video showing the problem.
3. Receive instructions — The Lost Mary Vape support team will respond within 1 business day with next steps (return shipping label, replacement confirmation, or refund approval).
4. Ship the item back (if applicable) — Pack the item securely and ship it using the provided label. Lost Mary Vape covers return shipping for defective and damaged items.
5. Refund or replacement processed — Once the returned item is received and inspected, refunds are issued within 5–7 business days. Replacements ship within 24 hours from the Moreno Valley, CA warehouse.

6. Refund Details

7. Order Cancellation

Orders can be cancelled for a full refund before they are shipped. Since most orders ship within 24 hours from the Moreno Valley, CA warehouse, contact service@lostmary-vape.com as soon as possible after placing the order.

Once an order has shipped, it cannot be cancelled — the standard return process applies after delivery.

8. Exchanges

lostmary-vape.com does not offer direct exchanges. To switch to a different product or flavor:

1. Request a return following the process in Section 5
2. Place a new order for the desired item on lostmary-vape.com

For help choosing the right flavor, check the Lost Mary Flavors page or contact support for a recommendation.

9. Contact Lost Mary Vape Support