Shipping Policy

Every order placed on lostmary-vape.com ships directly from our Moreno Valley, CA warehouse. This page covers processing times, shipping rates, delivery estimates, tracking, and age verification requirements.

1. Shipping Overview

2. Order Processing Timeline

• Order placed before 2 PM PST — Picked, packed, and handed to USPS Priority Mail the same business day
• Order placed after 2 PM PST — Processed the next business day
• Tracking email sent — A shipping confirmation with tracking number is sent as soon as the package is scanned by the carrier
• Weekend & holiday orders — Orders placed on weekends or federal holidays are processed the next business day

3. Shipping Rates & Free Shipping

Free shipping is applied automatically at checkout — no coupon code needed.

4. Delivery Estimates by Region

Delivery times are estimates and may vary due to carrier volume, weather, or other factors beyond Lost Mary Vape's control.

5. Order Tracking

Once an order ships, a confirmation email is sent with:

• Tracking number
• Direct link to the carrier's tracking page
• Estimated delivery date

Tracking can also be checked anytime at lostmary-vape.com/my-account under "Orders."

6. Age Verification (21+)

lostmary-vape.com sells nicotine products intended for adults aged 21 and older. All orders require age verification at checkout. Orders that cannot be verified may be held or cancelled.

7. Shipping Restrictions

• Lost Mary Vape ships within the United States only at this time
• Orders cannot be shipped to P.O. Boxes (carrier limitation)
• Some states may have additional restrictions on nicotine product shipments. If an order cannot be fulfilled due to local regulations, the customer will be notified and refunded in full
• Customers are responsible for complying with local laws regarding nicotine product purchases

8. Damaged, Lost, or Missing Packages

If a package arrives damaged or does not arrive at all:

• Contact Lost Mary Vape support within 48 hours of the expected delivery date
• Include the order number and photos of any damage
• Lost Mary Vape will investigate with the carrier and provide a replacement or full refund

For full return and refund details, see the Return Policy.

9. Order Changes & Cancellation

Need to modify or cancel an order? Contact service@lostmary-vape.com as soon as possible. Since most orders are processed within hours, changes can only be guaranteed before the package is handed to the carrier.

10. Contact Lost Mary Vape Shipping Support